RETURN AND REFUND POLICY
1.
WARRANTIES AND RETURNS
1.
Technologysurface.com is committed to
providing our customers with the highest quality products and services.
However, on rare occasions, products may be found to be faulty or defective. In
such cases, we offer the return facilities as described below.
2.
Unless you have a separate written
agreement with Technologysurface, the return of hardware and software purchased
from Technologysurface (collectively, "Product") is subject to
specific manufacturer, publisher or distributor restrictions. Such suppliers
may provide limited or no returns of Products.
3.
If the supplier accepts returns, you
may return Product and Technologysurface will assist in its replacement or
grant you a credit against future purchases in an amount equal to the original
purchase price less any applicable restocking fees.
4.
You are responsible for shipping
charges and risk of loss on all return shipments. Returns are also subject to
the rights of return processes below. If you fail to return Product within the
applicable Return Policy period or if the Product does not meet the rights of
return and processes under this Return Policy, the Product is considered
accepted by you and not returnable.
5.
In the following circumstances after
verifying the same, the Technologysurface at its discretion may allow the
customer to return the product
1.
You receive a
faulty/defective/physically damaged product (Dead on Arrival) and report the
issue to Technologysurface within 48 hours from the date of delivery. Packages
that are obviously damaged should be refused at the time of the original
delivery attempt. If damaged Products are accepted from the carrier, contact
Technologysurface within 48 hours after receipt of shipment to
arrange for a carrier inspection and a pickup of the damaged Products. All
damages should be noted on the carrier delivery record prior to the delivery
person leaving your premises. Please save the Product and all original box and
packaging. Timely receipt of this information is necessary to file a damage
claim with the freight carrier and avoid delays in returns and replacements.
2.
You receive a product with different
specification from what you read on the website and report the issue to
Technologysurface within 48 hours from the date of delivery.
3.
You receive a product that is not
what you ordered and report the issue to Technologysurface within 48 hours from
the date of delivery.
6.
The following cannot be returned to
the Technologysurface (Not all-inclusive)
1.
Items which manufacturer will not
accept returns.
2.
Custom configured products.
3.
Discontinued items are final and
cannot be returned or exchanged.
7.
Additionally, Technologysurface
cannot be held responsible for equipment installed or configured when the
equipment has subsequently been altered or configured by persons other than
Technologysurface Except as set out here, all other express or implied terms or
warranties relating to the Services are excluded to the fullest extent
permitted by law.
8.
Technologysurface does not sell products on a trial basis.
Customers are strongly advised to check the suitability and specifications of
products before ordering.
9.
In some instances, Customers may
benefit from special price discounts issued by Technologysurface/ manufacturer
specifically for their benefit. Such goods are not returnable and may not be
sold to other customers. Accordingly, orders for such goods cannot be cancelled
and Technologysurface can only accept a return of such goods where they prove
to be defective and the Goods are returned for repair or replacement.
10. Return
or refund will only be considered ones the concerned customer has produced
relevant evidence with regards to the issue raised.
11. Return
and Refunds shall be subject to testing and verifying the alleged fault by the
authorized person of Technologysurface .
12. Technologysurface's
technical support staff or Customer Support staff, as appropriate, will advise
you of which method of delivery to use to return the products. Depending on the
nature of the product purchased. Authorised product returns must be sent to the
address communicated by our authorized personnel.
13. All
returned goods must be accompanied by Technologysurface's Returns Authorisation
number ('RA Number') which can be obtained by contacting Customer Support on
(Email). Returned goods will not be accepted without an RA Number. Do not write
directly on the manufacturer's packaging. Please write the RA number on the
address label provided with the Returns Authorisation and attach it to the
returned package. Any defacement of the manufacturer's packaging or damage
caused by inadequate packaging may result in the rejection of the return or an
additional restocking fee, at Technologysurface's sole discretion.
14. Technologysurface
cannot accept liability for packages damaged during transit. It is the
Customer's responsibility to wrap the product adequately to prevent any
damages.
15. On
receipt of the returned product, we will test it to identify the fault you have
notified to us.
16. On
receipt of the returned product, we will test it to identify the fault you have
notified to us.
17. If
following the testing process, the product is found to be in good working order
without defect, we will return the product to you, and the carriage costs of
this return will be your responsibility. Please note that if you have, in the
meantime, required us to provide you with a replacement product before
completion of the testing process, you will have to pay for this product also.
18. Customers
who wish to make a warranty claim must comply with the manufacturer's
instructions and warranty procedure. In order to resolve your problem as
quickly as possible, we may refer you to the product manufacturer who will deal
directly with the return. In these instances, we will provide you with contact
information for the relevant manufacturer.
19. This
warranty shall not apply if the goods have been worked upon, altered or damaged
in any way by the Customer or its employees or agents, or to goods not used in
accordance with the manufacturer's instructions.
20. Some
manufacturers require goods to be returned within specific days in order to
secure the refund. In such instances, the manufacturer's time limit will apply.
This is clearly indicated on the catalogue page for the particular product. We
can only accept the return of a defective product that does not meet the
description if they are returned to us within the specified period. Beyond that
period you will be deemed to have accepted the goods and you must, therefore,
check the goods promptly on receipt.
21. In
the case of Hardware products, Return will be processed only if:
1.
it is determined that the product was
not damaged while in your possession;
2.
the product is not different from
what was shipped to you;
3.
the product is returned in original
condition (with brand’s/manufacturer's box, MRP tag intact, user manual,
warranty card and all the accessories therein).
22. In
the case of Non-Confirmed product/service, you can cancel the product using the
following procedure. If your order is confirmed from our end, you won't be able
to cancel it.
Here How You Can Cancel:
1.
Login to your Technologysurface
account
2.
Go to Account Settings
3.
Select the appropriate order
from My Orders
4.
Click on Cancel for the
product you want to cancel
23. As
soon as you cancel an order, we will send a confirmation of cancellation to
your registered email address. Also, the status of that particular order will
change to 'Cancelled. If your purchase contains more than one item, the entire
order needs to be cancelled; you can't cancel individual items of an order.
24. As
far as the Customized Products are concerned, such products cannot be returned,
unless agreed otherwise in writing between the parties.
2.
REFUND POLICY
1.
You, as a Buyer, shall be entitled to
claim a refund of the Transaction Price (as Your sole and exclusive remedy) in
case you do not receive the delivery within the period agreed in the
Transaction or within the period as provided in the Policies, whichever is
earlier or any other situation as specified above in this policy. In case you
do not raise a refund claim using the method as specified in this policy within
the stipulated period, than this would make you ineligible for a refund.
2.
We may also request you for
additional information and documents for verification.
3.
Once your return is received and
inspected, we will send you an email to notify you that we have received your
returned item. We will also notify you of the approval or rejection of your
refund.
4.
In case of late/missing refund,
please follow the procedure as follows;
1.
If you haven’t received a refund yet,
first check your bank account/ the method you have used to pay the billing
amount.
2.
Next, contact your bank or service
provider as the case may be. There is often some processing time before a
refund is posted.
3.
If you’ve done all of this and you
still have not received your refund yet, please contact us at info@technologysurface.com.
5.
Refund shall be subject to Buyer
complying with these terms and other policies if any agreed and signed between
the parties in pursuance thereof.
3.
SHIPPING
1.
Customer shall be responsible for
shipping charges and risk of loss on all return shipments.
2.
Proof of postage is not proof of
delivery and you are therefore strongly advised to send your package by
recorded delivery, registered post or courier, and to insure the goods for
their full value.
3.
All returned goods must be accompanied
by Technologysurface's Returns Authorisation number ('RA Number') which can be
obtained by contacting Customer Support on info@technologysurface.com
4.
Please write the RA number on the
address label provided with the Returns Authorisation and attach it to the
returned package.
4.
FORCE MAJEURE
1.
Technologysurface shall not be
considered in breach of its Satisfaction Guarantee policy or default under any
terms of service, and shall not be liable to the Client for any cessation,
interruption, or delay in the performance of its obligations by reason of
earthquake, flood, fire, storm, lightning, drought, landslide, hurricane,
cyclone, typhoon, tornado, natural disaster, act of God or the public enemy,
epidemic, famine or plague, action of a court or public authority, change in
law, explosion, war, terrorism, armed conflict, labor strike, lockout, boycott
or similar event beyond our reasonable control, whether foreseen or unforeseen
(each a "Force Majeure Event").
5.
CHANGES TO THIS POLICY
1.
Technologysurface may at any time,
without notice to you and its sole discretion, amend this policy periodically.
You are expected to check this policy from time to time for updates. For more
information on our Return and Refund Policy, contact us at info@technologysurface.com
CONTACT
DETAILS
Technology
Surface
Mail: info@technologysurface.com
